Frequently Asked Questions
Everything you need to know about your VR gear and orders
What is the typical shipping time for my order?
Standard shipping usually takes 7-14 business days, while express options are available at checkout for faster delivery within 3-5 business days.
Are your VR prescription lenses compatible with all headsets?
We offer custom-made lenses for a wide range of devices, including Meta Quest, Valve Index, and HP Reverb. Please select your specific model from the dropdown menu on the product page.
What is your return policy for electronics and accessories?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made prescription lenses are non-refundable unless there is a manufacturing defect.
Do you offer international shipping?
Yes, we ship our VR accessories and hardware worldwide. Shipping costs and import duties are calculated at checkout based on your location.
How do I track my package once it has been shipped?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.